QUALITY

We schedule weekly and monthly meetings between the General Manager, Operations Manager and the Field Supervisors to review, analyze and set strategies on our quality of service to our customers. Our quality assurance program includes such areas as:

• Our goal is to service our customers with the highest degree of quality by the continuous monitoring of our operations on a day-to-day basis. This oversight process includes field supervisor quality audits and back checking.
• All new locators are formally reviewed by their Field Supervisor and General Manager after 3 months to ensure that quality and performance expectations are understood and met. Identified areas for improvement are addressed during this performance review.
• Our management and supervisory personnel perform random quality audits on our locators to ensure that their work is performed safely and accurately.
• Our management staff is available 24 hours per day, 7 days a week so that we can address any operational situations that might arise.